P J Hayman & Company Ltd
Travel Insurance & Scheme Specialists

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Failure of Monarch – PJH travel insurance cover

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Failure of Monarch – PJH travel insurance cover

By on Oct 2, 2017 in P J Hayman Update |

Following the news that Monarch has gone into administration, we would like to clarify the insurance position.

Package Holidays – travellers should contact their Tour Operator or Agent to obtain a refund or, if already abroad, Administrators have confirmed they will honour the return trips at no extra cost.

Monarch was part of the Civil Aviation Authority (CAA) ATOL Scheme, so customers with ATOL protected holiday bookings will be able to claim a full refund for their trip. If already abroad, the traveller should be able to use the scheduled airline tickets provided. For more details click here.

Flight Only – if payment was made using a credit card and the total charge was at least £100, the customer should seek a refund from the card issuer (a “Section 75 claim”).  If payment was made using a debit card, many issuers (including Visa, Mastercard and Amex) will also cover the loss.

Travel Insurance Coverage – where End Supplier Failure or Scheduled Airline Failure is included (see list of schemes below), cover is provided if the insured cannot recover their losses from any other source.

In some instances there may also be cover for other pre-paid expenses (consequential losses) which are not recoverable, e.g. pre-paid car hire and accommodation.

P J Hayman main schemes:

  • Travel Plus – all cover levels, irrecoverable flight costs plus consequential losses up to £1,500 per person.
  • Free Spirit (policies issued from 26th June 2017 – URV) – ‘Super Duper’ cover level only – irrecoverable flight costs.
  • Free Spirit (policies issued up to 25th June 2017 – CIGNA) – ‘Super Duper’ cover only – irrecoverable flight costs plus consequential losses up to £1,500 per person.

The above only details our core products.  Other scheme covers will differ – please check the individual policy wordings.

If you have any queries on this, please contact us initially at: info@pjhayman.com

Travel Date Changes

If it is a Single Trip policy and dates need to be changed, we will transfer the insurance across. Please advise us of details, scheme and policy number, ideally by email so that an endorsement can be issued.

We are here to help

For assistance with your client’s travel insurance requirements, please contact the Broker Development Team on 02392 419 050 or email info@pjhayman.com – we’ll be delighted to help.


Tel: 02392 419 050
Fax: 02392 419 019

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